- 03/06/2023
- 1 Min Read
- By: Christian Schaefer
2022 FCP Euro Partner Awards: Support Partner of the Year
After another year filled with evolving deadlines, shifting priorities, and community-engaging events, FCP Euro is proud to have worked with many dedicated companies that contributed to a year of great success. Our annual Partner Awards allow us to recognize those who go above and beyond servicing our customers and company. Every year, members from each of our teams gather to discuss those partners who stood out to us for their collaboration and support. Because this organization is built with the help of so many great partners, choosing just one winner for each category was challenging.
Two of FCP Euro’s core values, “Serve Before You Sell” and “People Before Profits,” are centered around the customer experience. As many of their employees are enthusiasts, they have a specialized understanding of what an auto parts retailer should be, and quality customer service is critical. Working on your vehicle is often a challenge, and having the support of experts you can lean on for help when you don’t know what you need can be a lifesaver. That same caliber of talent, commitment to quality, and approach to serving customers is shared by Simplr, and FCP Euro is proud to recognize them as the 2022 Support Partner of the Year.
The partnership with Simplr officially began in March of 2022, and the resulting collaboration has allowed FCP Euro to take the next step towards being the ultimate destination for European auto parts retail service. Their services have given customers 24/7 live support while maintaining the quality and responsiveness that the internal FCP Euro team offers during operating hours and providing better support to a growing West Coast customer base. Beyond that, they’ve introduced new ways of reporting and analyzing customer feedback, like customer satisfaction and effort scores, to better understand customer needs and emerging trends.
For 2023, Simplr and FCP Euro look to continue the partnership, expand and build upon prior successes, and aim to build a more scalable, accessible, and connected customer experience.
